Terms of Service

Last updated: 11 August 2026

1. The agreement

These terms are between FieldRound ("we", "us") and the company or person using the Service ("you"). Using the Service means you accept them. If you're agreeing on behalf of a company, you're confirming you're allowed to.

2. Your account

You need an account to use FieldRound. Keep your password to yourself, make sure the people you invite are people you trust, and tell us if you think an account has been compromised. You're responsible for what happens under your account and for what the people you invite do with it.

We strongly recommend turning on two-factor authentication.

3. Your data is yours

Everything you put into FieldRound — your customers, equipment records, job history, photos, invoices — belongs to you. We don't claim ownership of it.

You give us permission to store, copy and process it only so far as we need to in order to run the Service for you: displaying it back to you, backing it up, sending the emails you ask us to send. That permission ends when you delete the data or close your account.

We do not use your data, or your customers' data, to train machine-learning models, and we do not sell it.

4. Your responsibilities for other people's information

When you enter details about your own customers, you're the one responsible for having the right to hold that information and for using it lawfully. That includes telling them what you hold if they ask, and getting consent where the law requires it. We process it on your behalf, on your instructions.

If one of your customers asks us to delete their records, we'll refer them to you — it isn't our data to remove.

5. What you may not do

• Break the law with it, or use it to harass anyone.
• Upload malicious code, or try to break into parts of the system that aren't yours.
• Probe, scan or load-test the Service without asking us first. Ask, and we'll usually say yes.
• Resell or white-label the Service as though it were your own product, unless we've agreed to that in writing.
• Use it to send unsolicited bulk email.

6. Fees

We aren't charging for FieldRound yet. Nothing in this section applies until we are, and we'll give you notice before it does. The rest of it describes how billing will work when it starts.

Paid plans are billed in advance on a recurring basis until cancelled. Payment is handled by Stripe; we never see your full card details.

If a payment fails we'll retry it and let you know. If it keeps failing we may suspend the account, but we'll tell you before your data goes anywhere.

You can cancel at any time and it takes effect at the end of the period you've paid for. We don't generally give refunds for part-months, though if something has genuinely gone wrong, talk to us.

If we change our prices we'll give you at least 30 days' notice before it affects you.

7. Availability

We'll make reasonable efforts to keep FieldRound available and to keep your data safe, including regular backups. We don't offer a guaranteed uptime figure. Maintenance, hosting problems, or faults outside our control can all interrupt the Service.

Plan accordingly: if a job absolutely has to happen on a given morning, don't let a web page be the only place that fact exists.

8. No warranties

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In particular, we don't warrant that the Service will be uninterrupted or error-free, that defects will be corrected, or that any calculation, reminder, due date or route it produces is correct or complete.

9. Limitation of liability

This section limits what we can be held responsible for. Please read it.

FieldRound is a record-keeping and planning tool. It is not a substitute for professional judgement, manufacturer guidance, or applicable safety codes and regulations. Service due dates, maintenance intervals and route suggestions are calculated from what has been entered into the software. They are prompts, not instructions, and they may be wrong if the underlying information is wrong.

You remain solely responsible for:

• The work you carry out and the safety of that work.
• Complying with manufacturer specifications, warranty conditions, licensing requirements, and electrical, gas and building codes.
• Deciding when equipment actually needs servicing.
• The accuracy of what you or your staff enter.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, loss of goodwill, or loss or corruption of data, however caused.

We are not liable for any loss, injury, damage or claim arising from work performed or not performed, equipment failure, missed or late maintenance, or any decision made in reliance on information displayed by the Service.

Our total liability to you for all claims, taken together, will not exceed the greater of (a) one hundred US dollars ($100), or (b) the total amount you paid us for the Service in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions don't allow certain exclusions, so parts of this section may not apply to you.

10. Indemnity

You agree to indemnify us against claims brought by third parties arising from your use of the Service, your business activities, or your handling of information about your own customers — except to the extent the claim is caused by our own breach of these terms.

11. Ending the agreement

You can close your account whenever you like. Before you do, export what you want to keep.

We may suspend or close an account that breaches these terms, or that goes unpaid. Except in serious cases — where the law requires it, or where an account is being used to attack the Service or harm someone — we'll give you notice first and a reasonable chance to retrieve your data.

After an account closes, we'll allow a window for you to export your data before deleting it.

12. Changes to these terms

We may update these terms. If a change materially affects your rights, we'll give account holders reasonable notice rather than quietly editing the page. Continuing to use the Service after a change means you accept it.

13. Governing law

These terms are governed by the laws of the State of New York, and the courts of New York have jurisdiction over any dispute. If something goes wrong, please talk to us first — most things are quicker to sort out directly.

14. Contact

Use the contact form on our homepage.